Return and Shipping Policy

At JustFishing Group, we are committed to providing a seamless shopping experience. Our shipping and return policies ensure that you receive your products on time and have the flexibility to return items if needed. Please read our policies carefully before placing an order.

Shipping Policy

Processing Time

Orders are processed within 1-2 business days. During peak seasons or promotional periods, processing times may take slightly longer. Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Options & Delivery Time

• Standard Shipping: 3-5 business days within the UAE.
• Express Shipping: 1-2 business days for urgent deliveries.
• International Shipping: 7-14 business days depending on the destination.

Delivery times may vary based on location, courier delays, or customs processing for international orders.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We occasionally offer free shipping promotions—stay updated by subscribing to our newsletter.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package through our courier partners' websites.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please contact our customer support team. We will work with our shipping partners to resolve the issue promptly.

Return Policy

Eligibility for Returns

We accept returns within 14 days of receiving your order, provided the item meets the following conditions:

• The item is unused and in its original packaging.
• All tags and labels are intact.
• Proof of purchase (receipt or order confirmation) is provided.

Certain items, such as customized products, perishable goods, or clearance items, are non-returnable.

How to Initiate a Return

To return an item, follow these steps:

1. Email our support team at support@justfishinggroup.com with your order details.
2. Our team will provide a return authorization and shipping instructions.
3. Pack the item securely and send it back to our designated return address.

Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges

If you received a defective or incorrect item, we offer free exchanges. Contact us within 7 days of delivery, and we will arrange a replacement.

Contact Us

We appreciate your trust in JustFishing Group and strive to make your shopping experience smooth and hassle-free!