Every order placed through JustFishing Group is carefully reviewed and processed by our experienced fulfillment team to ensure complete accuracy, product quality, and secure packaging before shipment.

Orders are generally processed within 1–2 business days after successful payment confirmation. During busy shopping seasons, promotional campaigns, holidays, or periods of exceptionally high demand, processing times may be extended slightly to maintain quality standards and operational efficiency.

• Order confirmation — customers receive an immediate confirmation email once the order has been successfully placed through our website.
• Shipping notification — once dispatched, a second email containing shipment tracking details and courier information will be sent.
• Weekend processing — orders placed during weekends or public holidays are processed on the next working business day.
• Secure packaging — all products are packed carefully to reduce the risk of transit damage and ensure safe delivery.

JustFishing Group proudly offers shipping services throughout the UAE as well as selected international destinations. Our logistics network is designed to ensure safe, timely, and efficient product delivery regardless of the customer’s location.

We continuously work with trusted courier and delivery partners to improve shipping reliability, minimize delays, and maintain high customer satisfaction standards.

Estimated delivery timelines may vary depending on the selected shipping option, delivery destination, and courier operations.

Shipping costs are calculated automatically during checkout based on various shipping factors including order weight, package size, destination location, and the selected delivery method.

• Order weight — heavier products may require higher shipping fees due to courier handling costs.
• Package dimensions — oversized packages may include additional logistics charges.
• Destination — international or remote delivery locations may involve different shipping rates.
• Promotional offers — free shipping campaigns may occasionally be available during special events and promotional periods.

Customers are encouraged to subscribe to our newsletters and regularly check our website for updates regarding exclusive shipping offers and seasonal promotions.

Once your shipment has been dispatched, a tracking number will be sent through email or SMS allowing you to monitor your package in real time through the courier provider’s tracking system.

Tracking information helps customers stay informed about shipment progress, estimated arrival dates, and delivery status updates throughout the transportation process.

If tracking information is not received within the expected timeframe, customers are encouraged to contact our support team for immediate assistance and shipment verification.

Although we work hard to ensure all orders are delivered within estimated timelines, certain delays may occasionally occur due to external circumstances beyond our direct control.

• Weather disruptions — severe weather conditions may temporarily affect courier transportation routes.
• Courier interruptions — operational delays within courier networks may impact delivery schedules.
• Customs inspections — international shipments may require additional clearance procedures.
• Incorrect addresses — inaccurate shipping information may result in failed or delayed deliveries.

In the event of any major delay, our customer support team will actively coordinate with the courier company to help resolve the issue as efficiently as possible.

Customer satisfaction remains one of our highest priorities. We strive to make the return process straightforward, transparent, and convenient for all eligible purchases.

Returns are accepted within 14 days from the date the customer receives the order, provided all return eligibility conditions are satisfied.

• Original condition — items must remain unused and free from damage, wear, or misuse.
• Packaging requirements — original packaging, labels, accessories, and tags must be included.
• Proof of purchase — valid order confirmation or invoice documentation is required.
• Approval conditions — returns not meeting eligibility requirements may be declined.

Certain products cannot be returned due to hygiene, customization, safety, or product integrity reasons.

Once the returned product is received and inspected by our quality assurance team, customers will be informed regarding the approval or rejection status of the refund request.

Approved refunds are typically processed within 7–10 business days back to the original payment method used during purchase.

• Bank processing times — refund availability may vary depending on financial institutions and payment providers.
• Original shipping fees — delivery charges paid during checkout are generally non-refundable.
• Partial refunds — may apply to incomplete, damaged, or improperly returned products.

We offer exchanges for defective, damaged, or incorrectly shipped products reported within 7 days after delivery confirmation.

Once the issue has been verified by our support and quality assurance team, a replacement product will be arranged depending on stock availability.

Orders may only be canceled before shipment confirmation is issued. Once dispatched, orders cannot be canceled and must follow the standard return procedure.

Customers requesting urgent cancellation are encouraged to contact our support team immediately after placing the order to improve the possibility of cancellation before shipment processing begins.